FAQs
1. What are the bag sizes?
Triangle Bag Dimensions
9"W x 8.5"H x 4.5"D, Strap 49"
Ribbed Bag Dimensions
11"W x 6.:5H x 4.5"D,Strap: 36",Wristlet: 8.5"
Tote
14” W 11” H 5.5” D
Mini Tote
7"W 5.5"H 4"D
New New
10.5” W 7” H 3” D
Fanny
9” W 6” H
Medium Bucket
6”W 7.75” H wristlet 7.5Wx 4.5” H
Nylon Bucket
8"W (when stretched) 7.5" H 4" D
Marshmallow Clutch
9.5"W 6.5" H
That Girl Corduroy Bag
10"W 5.5"H 2"D
2. How long does it take for orders to process?
Orders typically process within 1-2 business day. Please note that processing times may be longer during peak seasons or promotional periods. Pre Order Sales are typically a 6-8 week processing time.
Once your order has been processed, you will receive a confirmation email with tracking information.
3. What's the best way to take care of my bag?
We suggest you take care of #TheImpressiveBag just like you would any luxury items you have. Store in dust bags or box when not being used. Keep out of excessive direct sunlight. To keep clean you can use a damp cloth. Treat your bag right!!!
4. What are your shipping options?
We offer a variety of shipping options to choose from. The available options and their associated costs will be displayed at checkout. Please note that shipping costs are based on the shipping option you choose and the destination of your order.
5. Do you offer refunds?
Unfortunately, all sales are final and we do not offer refunds. We strive to provide accurate product descriptions and images to help you make an informed purchase decision. If you have any questions or concerns about a product, please contact our customer support team before placing your order.
6. How can I contact your customer support team?
If you have any questions or need assistance, our customer support team is here to help. You can reach us by phone at 614-743-2913 (text preferred) M-S 9AM-6PM EST or by email at inquiries@theimpressivebag.com. We aim to respond to all inquiries within 24-48 hours.